QUESTIONS

Frequently asked

What does the 8% cover?

Everything: load sourcing, rate negotiation, broker vetting, check calls, paperwork, invoicing, detention claims, fuel-stop planning. The full office, not just a load board login.

When do I pay?

Only on loads we book. $0 upfront, no sign-up fees, no monthly retainer. If we don't book you freight, you owe us nothing.

How fast is my first load?

Usually within 48 hours of finishing onboarding. We confirm every detail with you — lane, rate, pickup/delivery windows — before anything is booked.

Do you take a cut of detention or lumper?

Never. Accessorials are 100% yours. Our 8% is our 8%.

Can I leave if it's not working?

Yes — 14 days notice, no penalty, no guilt trip. If we're not earning it, you should leave.

Do you work with new authorities?

Yes. We know which brokers take new MCs (Amazon Relay, J.B. Hunt 360, Uber Freight, Coyote) and how to build your track record fast.

What equipment types do you dispatch?

Dry van, reefer, flatbed, step deck, box truck, hotshot — if it hauls freight, we can dispatch it.

Do you show me the rate confirmations?

Every single one, the day it lands. No hidden spreads, ever. It's in our code of honor.

How do dedicated lanes work?

After 3–5 clean spot loads with a broker, we pitch you for their repeat lanes. RXO Connect dedicated bids from day one. Real lanes take a track record — anyone promising them on day one is lying.

Do you speak Spanish?

Sí. Se habla español — intake, onboarding y soporte.

Still have questions? Get started — $0 upfront
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