A dispatcher's percentage should buy you a full back office, not a person who answers the phone. Here's the actual job, hour by hour.
Scan the load boards and broker apps before the good freight is gone. Research lane rates so every negotiation starts from data, not hope. Check where each truck is and what's next — no truck should ever wonder what it's doing tomorrow.
Call brokers, work the rate up, verify the broker's authority and credit before booking. Confirm every detail with the driver before accepting — lane, rate, pickup/delivery windows. Send the rate con the moment it lands.
A good dispatcher checks return freight from the destination before confirming the outbound load. Deadhead under 10% isn't luck — it's planning.
Rate cons filed, invoices submitted to brokers or factoring same day, PODs collected and organized. Track every load's pay status. Chase what's late before it goes 30 days.
Vet new brokers. Log facility wait times so slow shippers get priced in. Plan fuel stops on long hauls. Answer the phone when a driver breaks down at midnight — and call the broker so the driver doesn't have to.
Revenue, $/mile, deadhead %, detention collected. If your dispatcher can't show you these numbers, they don't know them — and you can't improve what you don't measure.
Ask your dispatcher for last week's numbers on your truck. If you get silence or vibes, you're paying a percentage for a load board login. You deserve the full job.
We vet every broker, negotiate every rate, and handle the paperwork — 8% per load, $0 upfront.
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